GoVelo
Freedom for teens. Peace of mind for parents.
GoVelo Teen Rides lets teens (ages 13–17) request their own rides under a parent or guardian's supervision. Accepting these guidelines means your teen is ready to ride safely and responsibly.
What are GoVelo Teen Rides?
A teen account lets your teen request their own rides — all under a parent or guardian's supervision. Teens are matched with highly rated, background-checked drivers, and every trip includes always-on safety features like PIN verification and live trip tracking.
Last updated July 2026
Community principles
Respect each other
Treat every driver and rider with courtesy. No discrimination, harassment, or hateful conduct — from anyone, at any time.
Follow the law
Obey all traffic laws and local rules. No illegal activity, open containers, or drug use in the vehicle.
Help keep each other safe
Buckle up, stay focused, verify your ride, and never do anything that puts the driver, yourself, or others at risk.
Communicate thoughtfully
Be considerate in every message. No inappropriate advances, threats, or abusive language toward your driver or our team.
Always-on safety features
PIN verification
Drivers cannot start the trip until they enter the unique PIN your teen shares. This makes sure your teen gets into the right car.
Live trip tracking
Parents and guardians follow the trip in real time, with notifications when the ride is requested, in progress, and at dropoff.
Destination-locked trips
Drivers cannot change the destination of a teen trip — only the teen can. Unexpected route changes trigger an alert.
Highly rated drivers
Every driver matched to a teen trip is experienced, highly rated, background-checked, and re-screened annually.
For teens
Verify your ride
Match the license plate, car make, and driver photo before getting in. Always confirm the Ride Match PIN when prompted — drivers cannot start the trip without it.
Share your trip
Live trip tracking is always on for your parent or guardian so they can follow along from pickup to dropoff. Trips are destination-locked — only you can change the destination.
Be ready for pickup
Be at the curb within a few minutes of your driver arriving. Repeated no-shows may result in fees or account limits.
Ride solo or with approved friends
Only one additional passenger (also aged 13–17) may ride with you, and your parent or guardian must approve. Never ride with strangers you added on your own.
No prohibited items
No alcohol, tobacco, drugs, weapons, or anything illegal. Age-restricted items are filtered out and cannot be ordered.
Rate fairly
Leave honest, respectful ratings and feedback. Never use ratings to retaliate or extort.
For drivers on teen trips
Drive safely
Follow all traffic laws, speed limits, and road signs. Your driving safety score is tracked — reckless driving can limit your access to teen trips.
Background-checked & highly rated
Only highly rated, experienced drivers who pass a thorough background check and annual re-screening are matched with teen trips.
Verify the PIN
Confirm the teen Ride Match PIN before starting the trip. Never start a trip without the correct PIN.
Destination-locked trips
You cannot change the destination of a teen trip — only the teen can. Do not deviate from the route without the teen's request.
Respect your teen rider
Provide a welcoming, professional experience. No inappropriate conversation, advances, or discrimination.
What's not allowed
- Discrimination or harassment of any kind
- Sexual contact or conduct between riders and drivers
- Weapons, firearms, or illegal substances
- Physical, verbal, or sexual assault
- Dangerous, reckless, or distracted driving
- Fraud, fake accounts, or fare abuse
- Bringing open containers of alcohol
- Retaliating against someone for reporting a concern
What happens if guidelines are broken
Breaking these guidelines may lead to limits on your teen account, a parent being notified, suspension, or permanent removal from GoVelo Teen Rides. Serious or illegal behavior is reported to the authorities.
- Warning for first, minor issues
- Temporary account suspension for repeated or serious violations
- Permanent removal for dangerous or illegal conduct
Report a concern
If anything feels unsafe during a trip, use the in-app emergency button to contact 911, or reach our support team below. Teens can also report an issue from their trip history.