These guidelines apply to everyone — riders and drivers alike — so every trip on the Gulf Coast is safe, welcoming, and reliable.
GoVelo is built on trust. When millions of people move together, a shared set of standards keeps everyone safe and respected. By using GoVelo, you agree to follow these guidelines — and to help look out for one another on every ride.
Last updated: July 8, 2026
Treat every person with courtesy and kindness. No discrimination, harassment, or hateful conduct — no matter someone's race, religion, gender, sexual orientation, disability, or age.
Obey all traffic laws and local regulations. No illegal activity, open containers, or drug use in the vehicle — from anyone, at any time.
Do your part to make every trip safe. Buckle up, stay focused, verify your ride, and never do anything that puts others at risk.
Be considerate in every conversation and message. No inappropriate advances, threats, or abusive language toward your rider, driver, or our support team.
Keep it clean
No smoking, vaping, or messy behavior that damages the vehicle. Riders, don't leave trash. Drivers, keep a tidy car.
Be honest
No fraud, fare abuse, fake accounts, or manipulating the platform. Report issues truthfully and accurately.
Respect personal space
Don't touch the other person or their belongings without consent. Keep physical contact to what's necessary and appropriate.
One account, one person
Never share or transfer your account. You're responsible for all activity that happens under it.
Be ready for pickup
Be at the curb within a few minutes of your driver arriving. Repeated no-shows may result in fees or account limits.
Verify your ride
Match the license plate, car make, and driver photo before getting in. Always confirm the Ride Match PIN when prompted.
Wear your seatbelt
Buckle up in every seat. Never ask the driver to speed or break traffic rules.
Travel safely with kids
Bring an appropriate car seat for children who require one by law. Drivers are not required to provide one.
Pets
Only bring a pet if you selected the pet option or it's a service-animal situation. Service animals are always welcome.
Rate fairly
Leave honest, respectful ratings and feedback. Never use ratings to retaliate or extort.
Drive safely
Follow all traffic laws, speed limits, and road signs. Your driving safety score is tracked — reckless driving can limit your access.
Stay focused
No distracted driving. Keep phone use to navigation only while the vehicle is moving.
Respect your rider
Provide a welcoming, professional experience. No inappropriate conversation, advances, or discrimination.
Verify before you go
Confirm the rider name and Ride Match PIN when required. Never pick up an unverified person.
Accept service animals
Service animals must be transported regardless of pet preferences. Refusing a service animal is grounds for removal.
Keep a clean, reliable car
Maintain a vehicle that meets our standards. Cancel only when truly necessary — reliability protects your ratings and earnings.
Violations are reviewed case-by-case. Depending on severity and history, consequences may include:
Safety-related violations — harassment, assault, fraud, weapons, or discrimination — result in immediate removal from GoVelo.
If you experience or witness behavior that violates these guidelines, report it through the app or contact us directly. Every report is reviewed, and retaliation for reporting is itself a violation.