GoVelo is a modern rideshare app, securing your trips with 5 crucial driver data types, including driver notifications and Form 1099s for peace of mind.

SMS Program Documentation

GoVelo · Prepared for Twilio A2P 10DLC / compliance review

Program Overview

GoVelo Innovation, LLC (“GoVelo,” “we,” “us”) operates a transportation and logistics platform serving the Florida Gulf Coast and expanding nationwide. As part of the service, GoVelo sends automated SMS messages to riders and drivers to coordinate safe pickups, share trip details, confirm reservations, and deliver time-sensitive account and payment notifications.

This document describes the SMS program for Twilio’s A2P 10DLC compliance review: opt-in methods, message types, frequency, keywords, privacy, and support contact information.

Legal Entity

Legal name: GoVelo Innovation, LLC
Headquarters: 495 Grand Boulevard, Suite 206, Miramar Beach, FL 32550
Support phone: 1-800-960-5440
Support email: support@getgovelo.com
Website: getgovelo.com

Message Use Cases

Messages are sent over standard 10DLC long codes via Twilio. All messages fall under the following use cases:

Ride Coordination (Conversational)

Direct communication between an assigned driver and a rider to arrange a safe, timely pickup (e.g., "I have arrived," "Running 5 minutes late").

Trip & Reservation Confirmation

Automated confirmation of a booked ride or scheduled reservation, including trip time and pickup address.

Account & Payment Activity

Notifications about payment processing, payout activity, and security-relevant account changes.

Promotional Offers (Optional)

Optional marketing messages about promotions and special offers — only to users who explicitly opt in.

Opt-In Methods

Users may opt into SMS through any of the following methods. Consent is captured before any message is sent and is not a condition of any purchase.

1.Web opt-in form — A checkbox consent flow on the GoVelo app (preview at getgovelo.com/sms-opt-in) where the user enters their mobile number and explicitly checks a box confirming consent to receive automated SMS.
2.In-app mobile number setup — During rider/driver onboarding, the user provides a mobile number required for driver–rider coordination and acknowledges the SMS disclosure.
3.Text-to-join — A user may text the keyword JOIN to the GoVelo long code to opt in to optional promotional messages.

Message Frequency

Operational messages (ride coordination, confirmations, account/payment activity): sent as needed, typically up to 4 messages per month per active user.

Promotional messages (optional): up to 4 messages per month to users who have opted in to marketing.

Opt-Out & Keywords

Users may stop receiving messages at any time. The following keywords are honored on every GoVelo long code:

STOP

Unsubscribe from all SMS. Confirmation sent. No further messages.

STOPALL

Unsubscribe from all SMS programs on this number.

UNSUBSCRIBE

Unsubscribe from promotional messages.

CANCEL

Unsubscribe from promotional messages.

HELP

Return support contact info (phone & email).

INFO

Return program information.

On receiving STOP, GoVelo immediately ceases sending and replies with a confirmation. Re-subscription requires the user to text START or re-opt in via the app.

HELP Response

When a user texts HELP, GoVelo replies with:

“GoVelo SMS Support. Msg & data rates may apply. Reply STOP to cancel. Call 1-800-960-5440 or email support@getgovelo.com for help.”

Privacy & Data Handling

Mobile numbers are used solely to deliver SMS described above and to facilitate ride coordination between users and assigned drivers. Numbers are not sold or shared with third parties for marketing. Full details are in the GoVelo Privacy Policy at getgovelo.com/privacy.

TCPA & Carrier Compliance

✓Prior express written consent is captured before any automated marketing message is sent.
✓Opt-in disclosure clearly states program purpose, frequency, message/data rate statement, and STOP/HELP keywords.
✓Consent is not a condition of any purchase.
✓Opt-out (STOP) is honored immediately; no further messages sent after confirmation.
✓Messages are sent during reasonable hours and respect carrier quiet-hour guidelines.

Support Contact

1-800-960-5440 support@getgovelo.com