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We are here for you 24/7. Reach out anytime and a real person will get back to you fast.
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Frequently asked questions
How do I book a ride?
Open the app, enter your destination in the "Where to?" bar, choose your ride type, and tap Request. You can pay with card or cash.
Can I schedule a ride in advance?
Yes. Tap the schedule option before requesting and pick your date and time. GoVelo Reserve locks in your price ahead of time.
What areas does GoVelo serve?
GoVelo operates across the Florida Panhandle — including Destin, Miramar Beach, Niceville, Fort Walton Beach, Panama City, and surrounding areas.
How do I pay for my ride?
You can pay with a saved credit/debit card in the app or with cash. Drivers carry up to $25 in change, so exact change is appreciated.
Can I ride with a pet?
Yes. Select the Pet option when booking. Service animals always ride free — just let us know at checkout.
How do I become a GoVelo driver?
Tap "Drive with us" on the home screen or visit our driver sign-up page. You will need a valid license, vehicle, and insurance.
Is my payment information secure?
All card payments are processed by Stripe. GoVelo never stores your full card number on our servers.
How do I cancel a ride?
Tap your active ride card and select Cancel. Rides cancelled within 2 minutes of booking are free.
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Headquarters
495 Grand Boulevard, Suite 206
Miramar Beach, FL 32550